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frequently asked questions |
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As you can imagine, with a very popular tool like
Communiqué, we get allot of frequently asked questions. We created this FAQ
section to help answer some of the more common questions.
If your question is not listed here or you need additional
information, please feel free to contact us. We are glad
to answer any and all questions.
Some of the more FAQ:
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How many standard reports are included with Communiqué? |
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There are currently 120 standard reports included with Communiqué.
Within one year from the official release date of Communiqué, we
plan to add between 40 to 80 new standard reports (with feedback
from our user community of course). Software Assurance customers
will get these free as they are made available through our
regular release cycle. Those customers without Software
Assurance will need to purchase the upgrade in order to get the
additional standard reports. |
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Is
there an enterprise version for SQL Server? |
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At the
moment, Communiqué only supports the standard version of Stone
Edge's Order Manager. The enterprise version will be
officially released on April 21st, 2009 with pre-orders
beginning April 9th, 2009. |
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Do you customize reports? |
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The
short answer is yes we do. We will gladly create custom
reports for you. Communiqué even has a custom reports
section just for this purpose. There is no job too big or
too small for us to consider. All you need to do is provide us
with the specifications to the report (let us know what data
you want to display, etc.), and we will provide you with a
quote for the job and an estimated completion date. If you are not
sure what you want, contact us and we will set up a conference
call to discuss your requirements. We will even make
modifications to existing reports and customize it to satisfy
your business needs. |
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Do I need a copy of Order Manager installed on my computer in
order to use Communiqué? |
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No. Communiqué does not use nor does it
rely on Order Manager in any way except for your store's database.
As long as you have access to the database, you can print
reports from Communiqué. You will need to check with Stone
Edge concerning licensing requirements to use their software.
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Is Software Assurance (SA) required or necessary?
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No it's not, but there are some important
benefits with software assurance. With SA you will get all
of the latest enhancements and newest features of
Communiqué as soon as they are released. You will also get
all of the new standard reports added to Communiqué. All
of this is included with the SA at no extra charge. If you
opt out of the SA, you will need to purchase the upgrade in
order to receive the latest features, enhancements, and standard
reports.
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How long
am I covered by Software Assurance? |
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Software Assurance (SA) lasts 1 year from date of
purchase. It's an annual agreement and will need to be
renewed each year. During the SA term, you are entitled to
all official releases of Communiqué. All new features,
enhancements, and standard reports will be made available to you
at not extra charge.
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I ordered Communiqué, but forgot to add Software Assurance.
Can I still purchase it? |
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Yes you can, but you only have 30 days from the
date you purchased Communiqué to do so. After the 30 day
period, you will need to purchase an upgrade to Communiqué, and
then you can purchase software assurance (SA) for Communiqué.
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I did not buy Software Assurance. Will I still get updates
to fix glitches and defects? |
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Yes, of course you will. We will release
updates, patches, hot fixes, etc. as necessary. Usually an
updated version of Communiqué with the latest fixes and patches
will be available for download during our regular release cycle
(New features, enhancements, and newly added standard reports
are excluded from the non software assurance release).
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Will
Communiqué run on Windows 2000, ME, or 9x? |
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Communiqué has been developed specifically for
Windows XP and Vista and tested extensively with those operating
systems. We make no guarantees about compatibilities with
older operating systems. Having said that, essentially, if
you can run Order Manager, you should be able to run Communiqué.
Communiqué has a very sophisticated user interface and some of
those interface elements may not render properly with older
Windows operating systems. This will not affect the
reports, however, as they should still print correctly. |
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The reports print fine with my HP printer, but does not print
correctly with my Canon printer. Why? |
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You probably need an updated printer driver.
The windows print driver for your printer is what controls how
your printer prints documents and reports. When you have
problems like this, it generally means there is a glitch or
defect with the driver. An updated driver from the printer
manufacturer normally will take care of problems like this. |
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What is a site license for Communiqué and what is the benefit to
such a license? |
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An Individual License allows you install a single
copy of Communiqué. Normally you have to purchase
additional licenses if you want to install Communiqué on
additional computers. A site license offers you a way to
install Communiqué on any or all computers in your office
without having to buy individual licenses. If you plan on
installing Communiqué on 2 or more computers then you may want
to consider this type of licensing. |
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Can I upgrade to a site license and how much does it cost? |
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Yes you can. When you upgrade to a site
license, we charge you the difference between what you paid and
the cost for the site license. Please check the
Products and Price List
for the latest pricing for Communiqué. |
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I have a site License. Do I need to install Communiqué on
each computer? |
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No you do not. Communiqué is designed with
multi-user and site licenses in mind so it can be installed once
on a server. Each user can run Communiqué from a network
drive so you can install it once and run it on any computer
having access to the network drive. User settings are
saved on each local computer in the user's profile so each user
can set and maintain their preferences. You may want to
create a short cut on your desktop, or quick launch tool bar for
easier access to Communiqué from the network drive. |
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There are 2 people sharing the same computer. How does
this affect my user settings for Communiqué? |
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Communiqué stores the user settings file in each
users profile directory in a folder named "Communiqué."
Since each user has a separate user settings file, each user
settings are saved intact and restored each time Communiqué is
run. There is an exception to this, however, if 2 users
share the same login credentials for the same computer then they
also share the same user settings file. If you share the
same user settings, it may not be as you left it especially if
another user makes changes. To avoid this problem, you
should use your own login credentials so your user settings for Communiqué
are as you left them. |
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